Refund policy
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Returns, Exchanges & Refunds
We Stand Behind Our Products
We want you to be completely happy with your purchase. If you are not satisfied for any reason, we're here to help.Returns
We offer a 20-day return period from the date you receive your order.To be eligible for a return, your item must be:- Unused and in its original condition
- Returned with all tags attached
- In its original packaging
- Accompanied by proof of purchase
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- Items returned without prior approval will not be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged, or you have received the wrong product, contact us as soon as possible at info@ellyjax.co.nz so we can assess the issue and resolve it promptly.Refunds
Where a product is faulty or does not meet the guarantees provided under the Consumer Guarantees Act 1993, we will either:- Replace the item,
- Repair the item where appropriate, or
- Provide a full refund.
Exchanges
Please choose carefully when making your purchase.If you have changed your mind or ordered the wrong size, we are happy to offer an exchange, subject to product availability and the item meeting our return conditions.
If we are unable to provide a suitable exchange, we may offer a refund less any applicable shipping charges.
Contact Us
For all returns, exchanges, or refund enquiries, please contact:Email: info@ellyjax.co.nzThank you for shopping with ellyjax.We appreciate your support and look forward to your next order.